Privacy Policy

Entrewoven Company, a Delaware corporation doing business as “Entrowoven,” “Entrowoven.com,” and “Entrowoven Company” (collectively, “Entrowoven,” “we,” “our,” or “us”), is committed to protecting the privacy of the families and parents who use our Service. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information when you use our Service and any related mobile applications (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Consumer health data (including Health and Dietary Information, as defined below) is governed by our Consumer Health Data Privacy Policy, which applies to all U.S. members and requires your separate opt-in consent before any such data is collected or shared.

Entrewoven Company is a U.S.-based Delaware corporation that operates a private communication and coordination platform for parents and family communities connected through schools. This Privacy Policy applies to all registered users of the Service.

The Service is not directed at children under 13. We do not knowingly collect personal information directly from anyone under 13 years of age. Users between the ages of 13 and 17 may only access the Service with verifiable parental or guardian consent, where such access is made available. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@entrewoven.com and we will delete that information promptly.

Information parents and guardians share about their children. Many features of the Service let parents and guardians enter information about their own minor children — for example, a child’s first name, grade, classroom, food allergies, or dietary needs — so that the family can coordinate with their school community. If you provide information about a child for whom you are a parent or legal guardian, you represent that you have the authority to do so on the child’s behalf. We treat that information with the safeguards described in Sections 7 and 11 below and, for health-related information, in our Consumer Health Data Privacy Policy.

3.1 Information You Provide Directly

• Account information: Name, email address, phone number, and password when you register
• Profile information: Profile photo, school affiliations, and any other information you choose to add
• Family and household information: Names, relationships, grades, classrooms, schools, and similar context you provide about members of your household, including your minor children
• Messages and content: Text messages, photos, videos, files, signup entries, invitations, RSVPs, and other content you send or share through the Service
• Health and Dietary Information: Food allergies, intolerances, sensitivities, dietary restrictions (including religious, cultural, ethical, or medical), and similar information you choose to record or share through features such as signup sheets, event coordination, or family profiles (see Section 11 and our Consumer Health Data Privacy Policy). We collect this information only with your separate opt-in consent.
• Contact and directory information: Contacts you import or school directories you access through the Service
• Payment information: If you subscribe to a paid plan, billing information is collected and processed by our third-party payment processor. We do not store full credit card numbers.
• Support communications: Records of any correspondence if you contact us for support

3.2 Information Collected Automatically

• Device information: Device type, operating system, browser type, and unique device identifiers
• Log data: IP address, pages visited, features used, time and date of access, and other usage data
• Cookies and similar technologies: We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyze usage. See Section 8 for more detail.

3.3 Location Information

With your permission, we may collect precise or approximate location data from your device. Location data may be used to suggest relevant local school communities, surface nearby events, or provide location-aware features. You can disable location sharing at any time through your device settings or the Service’s privacy controls. We never use location data to infer health information, and we do not use geofencing in connection with health-related features or facilities.

3.4 Information From Third Parties

We may receive limited information about you from third-party services you connect to the Service (for example, school directory platforms or calendar integrations), consistent with those services’ own privacy policies.

We use the information we collect to:

• Provide and operate the Service: Deliver messages, facilitate group communications, run signup and RSVP features, and power all core functionality
• Personalize your experience: Surface relevant school communities, contacts, and content
• Process payments: Manage your subscription and billing for paid plans
• Improve the Service: Analyze usage patterns to fix bugs, develop new features, and enhance performance
• Communicate with you: Send service-related notifications, security alerts, and (where you have opted in) product updates
• Enforce our Terms: Detect and prevent fraud, abuse, harassment, and other violations
• Comply with legal obligations: Respond to lawful requests from authorities and meet regulatory requirements

We do not use your personal information to serve third-party advertising. We do not sell your personal information to third parties, and we do not share Health and Dietary Information for any purpose other than operating the Service for you and the people you have consented to share it with.

5.1 With Other Users

Content you post in group channels or community boards is visible to members of those groups. Direct messages are visible only to the intended recipients. Signup entries, invitations, RSVPs, and similar coordination content are visible to the participants in that activity — for example, parents in the same classroom signup or the host of an event you respond to. Health and Dietary Information you record about yourself or a member of your household becomes visible to the participants in an activity only after you consent to sharing it with that audience (see Section 8 of our Consumer Health Data Privacy Policy). You control whether to share that information and with whom, and you can withdraw that consent at any time.

5.2 With Service Providers

We share information with trusted third-party vendors who help us operate the Service, including cloud hosting providers, payment processors, email delivery services, and analytics tools. These providers are contractually obligated to use your information only to perform services on our behalf and in accordance with this Privacy Policy.

5.3 For Legal Reasons

We may disclose your information if we believe in good faith that doing so is required to comply with a legal obligation, protect the rights or safety of Entrewoven Company, our users, or the public, or respond to lawful requests from government authorities.

5.4 Business Transfers

If Entrewoven Company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent in-app notice before your information is transferred and becomes subject to a different privacy policy.

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time (see Section 9). We may retain certain information for a limited period after deletion to comply with legal obligations, resolve disputes, or enforce our agreements.

Message content, signup entries, invitations, and RSVPs may be stored on our servers until deleted by you or until your account is terminated. We encourage users to manage their own message history and shared content. Health and Dietary Information is subject to the shorter retention periods in Section 11 of our Consumer Health Data Privacy Policy.

We take the security of your information seriously. Entrewoven Company employs industry-standard technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/HTTPS)
• Encryption of sensitive data at rest
• Access controls limiting employee access to user data
• Regular security assessments

No method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials.

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze how the Service is used (via analytics tools)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features.

Universal opt-out signals. We honor browser-based universal opt-out preference signals, such as the Global Privacy Control (GPC), as required by the laws of several states. Because we do not sell personal information or process it for targeted advertising, these signals do not change our practices today, but we recognize and record them.

We do not use cookies or tracking technologies to serve third-party advertisements.

Analytics providers. We use PostHog (hosted in the European Union) for product analytics — to understand how features are used so we can improve the Service. PostHog identifies you only by an internal account identifier; we do not send your name, email address, phone number, home address, or any Health and Dietary Information to it. PostHog stores a small amount of data in your browser’s local storage (not third-party cookies) to do this. We also use Vercel Web Analytics and Speed Insights for aggregate, cookieless measurement of traffic and page performance, which do not identify individual users.

9.1 Access and Correction

You may access and update most of your account information directly through your account settings. If you need assistance, contact us at privacy@entrewoven.com.

9.2 Deletion

You may delete your account at any time through the account settings page. Upon deletion, we will remove your personal information from our active systems, subject to our retention obligations described in Section 6.

9.3 Data Portability

Upon request, we will provide you with a copy of the personal information we hold about you in a commonly used format.

9.4 Opting Out of Communications

You may opt out of non-essential marketing communications at any time by following the unsubscribe link in our emails or adjusting notification settings in the app. You cannot opt out of service-related communications (such as security alerts or account notices) while your account remains active.

9.5 Location Data

You may disable location sharing at any time through your device’s system settings or within the Service’s privacy controls.

9.6 State Privacy Rights

Depending on your state of residence, you may have rights under your state’s comprehensive privacy law — including California (CCPA/CPRA), Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and Washington — such as the right to know what personal information we collect, the right to delete it, the right to correct inaccuracies, the right to data portability, the right to limit use of sensitive personal information, and the right to opt out of sale, targeted advertising, or profiling. We do not sell personal information, and we do not process personal information for targeted advertising or cross-context behavioral advertising. To exercise any of these rights, contact us at privacy@entrewoven.com. We will not discriminate against you for exercising your privacy rights, and you may appeal a refusal by replying to our response.

9.7 Consumer Health Data Rights — All U.S. Members

Regardless of the state you live in, all U.S. members have the rights described in our Consumer Health Data Privacy Policy with respect to Health and Dietary Information: the right to confirm and access, the right to withdraw consent (in whole or in part, including for a specific audience), the right to delete, the right against discrimination, and the right to appeal. We apply the most protective state standard (Washington’s My Health My Data Act) as our single national baseline. To exercise any such right, use the in-app privacy controls or contact us at privacy@entrewoven.com.

The Service is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If we learn that we have inadvertently collected personal information directly from a child under 13, we will delete that information promptly. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at privacy@entrewoven.com.

When we make access available to users between 13 and 17, we will implement additional safeguards and parental consent mechanisms as required by applicable law.

Parents providing information about their own children. As described in Section 2, parents and guardians may choose to share information about their minor children through the Service (for example, recording a child’s allergy on a snack signup). That information is provided by the parent or guardian, is treated as part of the parent’s or guardian’s account, and is shared only with the people the parent or guardian chooses and consents to. Parents and guardians may review, modify, or delete that information at any time through their account settings.

Some features of the Service let you record or share Health and Dietary Information — for example, food allergies, intolerances, sensitivities, and dietary restrictions (whether medical, religious, cultural, or ethical) about you or members of your household, including your minor children.

11.1 How We Treat Health and Dietary Information

• Health and Dietary Information is “consumer health data” governed by our Consumer Health Data Privacy Policy, which applies to all U.S. members and controls over this Policy in the event of a conflict.
• We collect and share it only with your separate, specific opt-in consent — obtained apart from the Terms of Use and this Policy — including a new consent before it becomes visible to any new audience.
• We treat Health and Dietary Information with care and apply the security measures described in Section 7.
• We do not use Health and Dietary Information for advertising, profiling, or marketing, and we do not use it to train AI models.
• We do not sell Health and Dietary Information and we do not share it with third parties except as needed to operate the Service (for example, our hosting provider stores the underlying records).

11.2 Who Can See It

Health and Dietary Information is visible only to the people you consent to share it with — for example, the participants in a signup, the host of an event you RSVP to, or members of a group you post in. You can edit or remove Health and Dietary Information from your profile or from any signup, invitation, or RSVP at any time, and you can withdraw a sharing consent at any time, which ends the audience’s access.

11.3 Important Limitations

The Service is an awareness and communication tool. It is not a medical, dietary, or food safety system, and it cannot guarantee that every allergen or restriction will be captured, displayed, seen, or acted upon. Please review Section 11 of our Terms of Use for important information about the limits of the Service and the importance of direct communication, particularly in the case of serious or life-threatening allergies.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a prominent notice in the Service at least 30 days before the changes take effect. The “Last Updated” date at the top of this policy reflects the most recent revision. Material changes affecting Health and Dietary Information will not be applied retroactively to previously collected data without obtaining new consent.

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Entrewoven Company privacy@entrewoven.com