Privacy Policy

Woven Inc, a Delaware corporation (“Woven,” “we,” “our,” or “us”), is committed to protecting the privacy of the families and parents who use our Service. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information when you use our Service and any related mobile applications (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Woven Inc operates a US-based secure communication platform for parents and family communities connected through schools. This Privacy Policy applies to all registered users of the Service.

The Service is not directed at children under 13. We do not knowingly collect personal information from anyone under 13 years of age. Users between the ages of 13 and 17 may only access the Service with verifiable parental or guardian consent, where such access is made available. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at hiwoven@gmail.com and we will delete that information promptly.

3.1 Information You Provide Directly

• Account information: Name, email address, phone number, and password when you register
• Profile information: Profile photo, school affiliations, and any other information you choose to add
• Messages and content: Text messages, photos, videos, files, and other content you send or share through the Service
• Contact and directory information: Contacts you import or school directories you access through the Service
• Payment information: If you subscribe to a paid plan, billing information is collected and processed by our third-party payment processor. We do not store full credit card numbers.
• Support communications: Records of any correspondence if you contact us for support

3.2 Information Collected Automatically

• Device information: Device type, operating system, browser type, and unique device identifiers
• Log data: IP address, pages visited, features used, time and date of access, and other usage data
• Cookies and similar technologies: We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyze usage. See Section 8 for more detail.

3.3 Location Information

With your permission, we may collect precise or approximate location data from your device. Location data may be used to suggest relevant local school communities, surface nearby events, or provide location-aware features. You can disable location sharing at any time through your device settings or the Service’s privacy controls.

3.4 Information From Third Parties

We may receive limited information about you from third-party services you connect to the Service (for example, school directory platforms or calendar integrations), consistent with those services’ own privacy policies.

We use the information we collect to:

• Provide and operate the Service: Deliver messages, facilitate group communications, and power all core features
• Personalize your experience: Surface relevant school communities, contacts, and content
• Process payments: Manage your subscription and billing for paid plans
• Improve the Service: Analyze usage patterns to fix bugs, develop new features, and enhance performance
• Communicate with you: Send service-related notifications, security alerts, and (where you have opted in) product updates
• Enforce our Terms: Detect and prevent fraud, abuse, harassment, and other violations
• Comply with legal obligations: Respond to lawful requests from authorities and meet regulatory requirements

We do not use your personal information to serve third-party advertising. We do not sell your personal information to third parties.

5.1 With Other Users

Content you post in group channels or community boards is visible to members of those groups. Direct messages are visible only to the intended recipients.

5.2 With Service Providers

We share information with trusted third-party vendors who help us operate the Service, including cloud hosting providers, payment processors, email delivery services, and analytics tools. These providers are contractually obligated to use your information only to perform services on our behalf and in accordance with this Privacy Policy.

5.3 For Legal Reasons

We may disclose your information if we believe in good faith that doing so is required to comply with a legal obligation, protect the rights or safety of Woven Inc, our users, or the public, or respond to lawful requests from government authorities.

5.4 Business Transfers

If Woven Inc is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent in-app notice before your information is transferred and becomes subject to a different privacy policy.

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time (see Section 9). We may retain certain information for a limited period after deletion to comply with legal obligations, resolve disputes, or enforce our agreements.

Message content may be stored on our servers until deleted by you or until your account is terminated. We encourage users to manage their own message history and shared media.

We take the security of your information seriously. Woven Inc employs industry-standard technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/HTTPS)
• Encryption of sensitive data at rest
• Access controls limiting employee access to user data
• Regular security assessments

No method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials.

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze how the Service is used (via analytics tools)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features. We do not currently respond to “Do Not Track” signals, but we will revisit this as standards evolve.

We do not use cookies or tracking technologies to serve third-party advertisements.

9.1 Access and Correction

You may access and update most of your account information directly through your account settings. If you need assistance, contact us at hiwoven@gmail.com.

9.2 Deletion

You may delete your account at any time through the account settings page. Upon deletion, we will remove your personal information from our active systems, subject to our retention obligations described in Section 6.

9.3 Data Portability

Upon request, we will provide you with a copy of the personal information we hold about you in a commonly used format.

9.4 Opting Out of Communications

You may opt out of non-essential marketing communications at any time by following the unsubscribe link in our emails or adjusting notification settings in the app. You cannot opt out of service-related communications (such as security alerts or account notices) while your account remains active.

9.5 Location Data

You may disable location sharing at any time through your device’s system settings or within the Service’s privacy controls.

9.6 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, contact us at hiwoven@gmail.com. We will not discriminate against you for exercising your privacy rights.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information immediately. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at hiwoven@gmail.com.

When we make access available to users between 13 and 17, we will implement additional safeguards and parental consent mechanisms as required by applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a prominent notice in the Service at least 30 days before the changes take effect. The “Last Updated” date at the top of this policy reflects the most recent revision.

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Woven Inc
hiwoven@gmail.com